Integritetspolicy

Last updated: September 5, 2026

Cielo Home Decor operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a personalized shopping experience (the “Services”). Cielo Home Decor is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be associated with you or another individual. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be associated with you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you reside, and to the extent permitted or required by applicable law:

  • Contact Information, including name, address, billing address, shipping address, telephone number, and email address.

  • Financial Information, including credit card numbers, debit card numbers and financial account numbers, payment card information, financial account information, transaction details, payment method information, payment confirmations, and other payment information.

  • Account Information, including username, password, security questions, preferences, and settings.

  • Transaction Information, including the items you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with Us, including the information you provide in your communications with us, such as when you submit a customer support request.

  • Device Information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information, including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;

  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of our Services you use, we may use personal information for the following purposes:

  • Providing, customizing, and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process your payments, distribute your orders, remember your preferences and items you are interested in, send you messages relating to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange delivery, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience for you, such as by recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.

  • Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as to send marketing, advertising, and promotional communications by email, text message, or mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart, as well as other activity on the Services.

  • Security and Fraud Prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action against potentially fraudulent, illegal, unsafe, or harmful activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else.

  • Communicating with You. We use your personal information to provide customer support, respond to your questions, provide effective services, and maintain our business relationship with you.

  • Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil proceedings, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • To Shopify, vendors, and other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, distribution, and shipping).

  • To business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to request that we do not share information about you to show you targeted advertisements and marketing based on your online activity across different merchants and websites.

  • When you direct us or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.

  • To our subsidiaries or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are provided by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information that you provide to the Services will be transferred to and shared with Shopify and third parties that may be located in countries other than the country where you reside, for the purpose of providing and improving the Services for you. In addition, to protect, develop, and improve our business, we use certain advanced features from Shopify that contain data and information obtained from your interactions with our store, other merchants, and Shopify. In order to provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information about how Shopify uses your personal information and your rights, you can visit Shopify’s Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other rules and terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on such websites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply endorsement of the content on such platforms or of their owners or operators, except as otherwise stated in the Services.

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided their personal information to us, you may contact us using the contact information below to request that it be deleted. As of the effective date of this Privacy Policy, we have no knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may be insecure during transmission. We recommend that you do not use unsecured channels to send sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to Access/Information. You may have the right to request access to the personal information we hold about you.

  • Right to Delete. You may have the right to request that we delete the personal information we hold about you.

  • Right to Correct. You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and with certain exceptions.

  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or to opt out of the processing of your personal information for purposes considered “targeted advertising,” as defined under applicable privacy laws.

  • Manage Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option provided in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations under local law, you may exercise the following rights in addition to those listed above:

  • Objection to Processing and Restriction of Processing: You may have the right to request that we stop or restrict our processing of personal information for certain purposes.

  • Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this does not affect the lawfulness of processing carried out based on your consent before it was withdrawn.

You may exercise all of these rights where indicated in the Services or by contacting us using the contact information below. For more information about how Shopify uses your personal information and your rights, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, in accordance with applicable law. In accordance with applicable laws, you may designate an authorized agent to request the exercise of your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide evidence that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact information below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact information below or file a complaint with your local data protection supervisory authority. For EEA countries, you can find a list of responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant competent authority in the United Kingdom, where applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date, and provide notice in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call +46 70 566 02 61 or email us at info@cielohomedecor.com, or contact us at Himalajavägen 9, 59373 Hjorted, Sweden.

In accordance with applicable data protection laws, we are the controller of your personal information.